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About Us


We are a teaching practice linked to the University Hospital of School of Medicine and the Physician Associate Studies Program at the University of Hospital of Wales

 

Our Mission Statement

  • We aim to ensure high quality, safe and effective personal medical services and environment

  • To provide monitored, audited and continually improving healthcare services

  • To provide healthcare which is available to a whole population and create a partnership between patient and health profession which ensures mutual respect, holistic care and continuous learning and...

  • The provision of accessible healthcare which is proactive to healthcare changes, efficiency and innovation and development.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the Doctors, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

 

For Patients With Particular Needs

In Llandaff

Most of our services are available on the ground floor and we have a lift available to access the first floor for consultation rooms and meeting room.

The reception desk is available at two heights to allow access for wheelchair users.

The surgery has a portable loop system and mini com facilities available for those who are deaf and are hard of hearing. 

We have space at the front of the surgery for one Blue Badge holder only.

 

In Pentyrch

We have ramp access to the entrance of the Porta Cabin and we have a toilet with wheel chair access, hand rails and an emergency call alarm.

Parking is available in front of the porta cabin.

An audio transcript of surgery information is also available please ask the Please contact the practice manager for more information.

We strive to meet your needs if you would like information or assistance please contact a member of staff.

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